Applies to Product - Dynamics 365 Supply Chain Management
What’s happening?
Customers are experiencing issues related to cost management, specifically regarding missing charges in product receipt vouchers and problems with inventory closing and recalculation.
Reason:
The underlying cause of this may relate to the system behavior that affects how charges are generated in product receipt vouchers. There may also be confusion regarding the categories of charges that can be included in the vouchers.
Resolution:
- For this of missing charges in product receipt vouchers:
- Confirm that the charges should be included in the voucher transactions of the product receipt.
- Test scenarios in a standard environment to verify if charges are included for the following categories:
- Percent: Charge should be included in the product receipt voucher.
- Proportional: Charge should also be included in the product receipt voucher.
- Pcs: Charge is included in the invoice voucher.
- External: Charge is included in the invoice voucher.
- Fixed: Charge is included in the invoice voucher.
- If the expected behavior is not observed, further investigation may be required to determine if the system is functioning as intended.
- For issues with inventory closing and recalculation:
- Review the latest recommendations to enhance customer experience and ensure that all necessary steps are followed for inventory management.
- Engage with support to clarify any specific scenarios that may be affecting inventory calculations.
- If there is no response from the customer regarding the support request, follow up to confirm whether the issue has been resolved or if further assistance is needed. If no response is received within a specified timeframe, the case may be archived.
- If the customer is unresponsive, document the situation and proceed to close the case as per standard procedures.
- For any additional questions or concerns, customers should be encouraged to reach out for further assistance.