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Applies to Product - Dynamics 365 Supply Chain Management


What’s happening?
Customers are experiencing discrepancies in financial and physical cost amounts for certain inventory transactions, with some transactions showing zero costs.

Reason:
The issue may be attributed to missing cost prices at the time of posting. This could lead to transactions being recorded with zero financial and physical costs.


Resolution:

  1. Verify the transactions and ledger postings to identify any discrepancies.
  2. Check the physical and financial vouchers to ensure they reflect accurate costs.
  3. Ensure that the item cost is maintained before transactions to guarantee accurate financial and physical vouchers.
If the issue persists, partners should handle data-related problems as Microsoft support focuses on break-fix scenarios. Partners are encouraged to check with their development and technical teams for further investigation and resolution.