Applies to Product – Dynamics 365 Project Operations
What’s happening?
Users are receiving two emails when rejecting an expense report: one based on the workflow and another based on system code.
Reason:
This is by design. The email stating, "The current record has been returned to you, or you have been asked to make a change. Perform any required actions and choose resubmit to resume processing," is part of the workflow platform and cannot be disabled without disabling all email notifications.
Resolution:
Customers can consider applying specific rules to the SMTP email server to block the unwanted emails. This approach allows for the prevention of emails from being sent without the need to customize the system. It is recommended to find unique keywords or text that will only block the unwanted emails, specifically the email notification for rejected purchase requisitions.
Additionally, customers are encouraged to vote for this idea on the Microsoft Idea platform as a way to provide feedback directly to the product team.