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Applies to Product - Dynamics 365 Business Central



What’s happening?
Experiencing issues with the Business Central bank reconciliation page, where the prioritization appears to be set incorrectly, favoring date and description over value. Additionally, some customers report that their bank account shows as linked but is not pulling transactions into the reconciliation.



 Reason:

  • The prioritization settings on the bank reconciliation page may be incorrectly configured, leading to the display of date and description before value.
  • Credential errors when attempting to refresh the online bank account linked via Yodlee, despite being able to log in to the bank account outside of Business Central using the same credentials.
  • Cached bank credentials by Yodlee may be stale, affecting the ability to pull transactions.

 

Resolution:

  • For the prioritization issue, it is recommended to create an exact copy of the affected environment, remove all third-party extensions, and test again to see if this persists.
  • For the bank account not pulling transactions:
  • Have the user sign into the Business Central company with the Consumer Name to the linked bank account and click on the Statement Service - Edit Online Account Information.
  • The user should supply their credentials and MFA as prompted and click through any additional prompts.
  • After completing this "Edit" process, wait about 10 to 15 minutes for Yodlee to read the transactions.
  • The user can then perform the import into the reconciliation.
  • If issues continue, confirm if the customer has MFA enabled on the bank website and gather the Yodlee consumer name and the bank's login URL in text format for further investigation.
If this  is not resolved after these steps, further collaboration with the Yodlee team may be necessary, and updates from Yodlee can take approximately 7 to 10 working days.