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Applies to Product - Dynamics 365 Business Central


What’s happening?
The customer has installed an application, but it remains stuck in the processing state and does not complete the installation.


Reason:
The underlying cause of this may be related to long-running queries and lock timeouts during the app upgrade process, particularly involving third-party extensions.


Resolution:

  • Confirm that the necessary permissions are in place. The user must be a member of the D365 MGT user group or have the EXTEND. MGT. - ADMIN permission set.
  • Review the documentation on installing and uninstalling apps in Business Central.
  • If the installation fails, check the Available Update Action column for the "Update failed" action. Select this action to get more information and attempt to install the update again.
  • If the app is still stuck, consider uninstalling all extensions, upgrading the environment, and then attempting to install the new version again.
  • The app publisher should optimize the upgrade code to avoid sending excessive queries to the Sales Line Archive table. They could also schedule the updating of prior ledgers to run in the background after the app is upgraded, committing after processing a set number of entries to prevent timeouts.
If the issue persists, gather the following information for further technical support assistance:
  • Tenant ID
  • Environment name/type
  • The name of the app that was installed
  • A screenshot capturing the app in the running state without processing to completion.