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Applies to Product - Dynamics 365 Business Central
 

What’s happening?
Encountering an error message stating, "You do not have a Power BI account," or "We failed to authenticate with Power BI. Try to sign out and in again," during the Power BI assisted setup in Business Central, despite having a valid Power BI Pro license.
 

Reason:
This may arise due to: - Propagation delay after activating a new Power BI Pro license. - Account synchronization issues between Business Central and Power BI services. - Possible service outage or disruption affecting Power BI account recognition. - Incorrect user permissions or license assignment within the Business Central or Power BI platforms.
 

Resolution:

  1. If the error message indicates that the user does not have a Power BI account, verify if the user has just activated their Power BI Pro license. It may take several minutes for the changes to be effective in Power BI.
  2. In cases where the Power BI widget is not loading, advise users to log into the Power BI service directly via the Power BI website to check if they can access their reports.
  3. If the issue persists, gather the following information from the user:
  4. Tenant ID and environmental details.
  5. Error screenshot of the issue.
  6. Session ID and timestamp when the issue occurred.
  7. Confirmation if the issue appears when trying to show Power BI reports on the Business Central Role center.
  8. Inform the user that a hotfix has been rolled out by the product team to address these issues and ask them to test again to confirm if the problem has been resolved.
  9. If the issue is resolved, confirm closure of the support case. If not, continue to monitor and escalate as necessary.
If further assistance is needed, please reach out to Microsoft Support.