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Applies to Product - Dynamics 365 Business Central

What’s happening?
Users that are not part of the authorized user list appear in the Business Central environment and attempts to remove them are unsuccessful.


 Reason:
Once a user has logged into the Business Central system, they cannot be deleted due to audit and traceability requirements. This is outlined in the documentation regarding user management in Business Central.


Resolution:

  1. Check User Status: Ensure that the user in question has not logged into the system. If they have, they cannot be deleted.
  2. Disable User: Set the user's status to "Disabled" in the Business Central application.
  3. Remove Permissions: Navigate to the user’s profile and remove all permission sets associated with that user.
  4. Delete User in M365 Admin Center: Ensure that the user is deleted from the Microsoft 365 Admin Center.
  5. Audit Logs: Review the user’s sign-in logs in the Entra Admin Center to confirm their login history and any associated actions.
  6. Documentation Reference: For further details, refer to the following documentation:
  7. Create users according to licenses - Business Central
  8. Managing Delegated Permissions as a Partner
If the user is a delegated administrator, they may appear in the system due to their role, and their information may be updated automatically based on changes made in the partner center.