Applies to Product – Dynamics 365 Business Central
What’s happening?
Tasks in the Queue are highlighted in RED on the main page after an upgrade, indicating potential errors or issues with the job queue entries.
Reason:
This began occurring after an upgrade to a new version, which may have introduced bugs or errors in the job queue processing.
Resolution:
- Verify if the job queue entries with Object IDs are still valid and check for any underlying logic or dependencies that may be causing errors.
- Ensure that the "Update Service Communication Term Dates" and "Update Power BI Dimension Entries" processes are functioning as expected and that all required data is available.
- Make sure the "My Queue" part is added to the role center to provide visibility into the current state of the job queues.
- Restart the job queue entry by selecting the Restart action in the "My Queue" part or in the Queue Entries page. Alternatively, set the status of the job queue entry to "On Hold" and then change the status back to "Ready."
- If restarting does not resolve the issue, check the job queue log entries for errors. Select the job queue with an Error status and click "Show Error" to view details.
- Use the Call Stack information to identify the owner of the code that generates the error and contact the partner for support if necessary.
- If the issue persists, consider upgrading to the latest version, as previous versions may contain unresolved bugs that have been addressed in newer releases.