Applies to Product - Dynamics 365 Business Central
What’s happening?
Customers are unable to view the approvals for a historical purchase order in the system, despite being able to see approvals for purchase receipts or invoices.
Reason:
When a purchase order is approved and posted in the system, the approval entries for that order are deleted. Additionally, archiving the order does not retain the approval entries.
Resolution:
- Confirm that the order number is specified on the purchase header to ensure it carries across to the posted purchase documents. This facilitates linking them to the source and aids in analysis.
- Understand that the absence of approval entries for deleted purchase orders helps maintain system integrity, as order numbers can be reused, while posted document numbers cannot.
- If users wish to retain approval entries after the order is posted, they can customize the system to prevent deletion of these entries, although this may not be advisable due to potential risks.