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Applies to Product - Microsoft Dataverse



What’s happening?

The customer's solution failed due to the CRM API token being stored in an authentication entity with a character limit that was exceeded after Microsoft increased the token length without prior notice.


Reason:
Microsoft increased the CRM API token length, which can now be up to 10,000 characters, while the customer's authentication entity had a limit of 2,000 characters.


Resolution:

  1. Inform the customer that the token length can go up to 10,000 characters as per the documentation.
  2. Suggest the customer update their authentication entity to accommodate the increased token length.
  3. Recommend reviewing the Microsoft documentation on Microsoft Entra client access token entity definition for further details.