Workflow failing due to Entity Reference cannot have Id and Key Attributes empty

Applies to Product - Microsoft Dataverse

What’s happening?

The customer is encountering an error message stating, "Entity Reference cannot have Id and Key Attributes empty."

Reason:
This arises when a workflow is attempting to process an entity reference that lacks both Id and Key attributes, leading to the error.

Resolution:

• Remove the action to retrieve the related contact's details.
• Fill the form to update the entity using the out-of-the-box function.