Applies to Product - Microsoft Dataverse
What’s happening?
Exception 'InvalidPluginExecutionException' occurred: Consent submission processing failed. The system failed to normalize the phone number due to invalid formatting. Phone numbers must start with one of the following prefixes: '+', '00', '010', or '011' to collect consent.
Reason:
This is likely caused by an out-of-the-box (OOTB) plugin exception related to consent submission processing. The error message indicates that the phone number formatting is invalid, and it is recommended to enable validation on contact point fields to prevent invalid values.
Resolution:
- Ensure that phone numbers entered for consent start with one of the required prefixes: '+', '00', '010', or '011'.
- Enable validation on contact point fields to prevent invalid values from being submitted.
- Review the marketing settings that can configure the consent validation as per the OOTB marketing behavior.
- For further investigation, raise a new ticket if the issue persists after checking the above points.