Cancellation of Item Requirement Sales Order Packing Slip Does Not Create Reversal Posting

Applies to Product – Dynamics 365 Project Operations

What’s happening?
The cancellation of item requirement sales order packing slip does not create a reversal posting in the ledger, leading to discrepancies between project and ledger transactions.

Reason:
The features "Enable packing slip cancellation for item requirements" and "Enable project purchase order product receipt cancellation with linked item requirements" have been activated. Additionally, the parameter for packing slip in ledger is set to No under Accounts receivable - Updates.

Resolution:
Follow these steps to identify the reason of this:

• Ensure that the features "Enable packing slip cancellation for item requirements" and "Enable project purchase order product receipt cancellation with linked item requirements" are activated in Feature management workspace.
• Verify that the parameter Post packing slip in ledger is set to Yes under Accounts receivable> Setup> Accounts receivable parameters> Updates tab> Packing slip group.

• When posting a packing slip for a sales order from an item requirement, check that the corresponding entries are being made in the ledger.
• If the packing slip is cancelled and no reversal voucher is generated, confirm the settings and parameters to ensure they align with the expected behavior.