Views:

Applies to Product - Power Platform Administration

What’s happening?
Customers are seeking clarification on licensing requirements for transitioning to a managed environment and understanding the differences between various licenses, particularly in relation to Dynamics 365 Customer Insights.


Reason:

  • When transitioning to a managed environment, all users will require premium licenses to access apps and connections.
  • Licenses are purchased based on the billing account selected and are tied to the tenant under which they were purchased.
Resolution:
  • For transitioning to a managed environment, inform users that they will need a premium license to access their apps and flows once the managed environment setting is enabled.
  • To understand the differences between various Dynamics 365 licenses:
    • Dynamics 365 Customer Service Enterprise: Designed for organizations with complex customer service needs, offering advanced features such as case management and service-level agreements (SLAs).
    • Dynamics 365 Customer Service Professional: A streamlined version of the Enterprise license, suitable for mid-sized businesses needing basic case management functionalities.
    • Dynamics Team Member License: For users needing limited access to Dynamics 365 apps, suitable for light tasks like viewing data and updating records.
    • No License: Users without a license will not have access to Dynamics 365 apps, suitable for external users needing occasional interaction.
    • If licenses are not showing in the desired region (e.g., Europe), advise that licenses must be purchased under the specific tenant for that region to be visible.
For further details, refer to the Dynamics 365 Licensing Guide.