Applies to Product - Dynamics 365 Commerce
What’s happening?
The Infocode screen is not displayed when returning a customer order, although it functions correctly for cash and carry transactions.
Reason:
The requested functionality of displaying the Infocode screen during customer order returns has never been operational in the standard environment. The behavior of Info codes during returns differs between cash and carry transactions and customer orders, which is by design.
Resolution:
- For cash and carry transactions, the Commerce info code is used, which is specific to cash and carry transactions.
- For customer orders, the Sales and marketing return reason code is utilized, as each customer order maps to a single sales order in HQ. The Return reason code is used instead of the Commerce info code for sales orders.
- To analyze return reasons, differentiate transactions by their type:
- "2 = Sales" for cash and carry transactions
- "19 = CustomerOrder" for customer order transactions
- Use the appropriate return info code or return reason code based on the transaction type.
- For cash and carry returns, use the upper portion of the form with the Retail info codes. For customer order returns, use the bottom portion of the form.