Applies to Product -Dynamics 365 Commerce
What’s happening?
The customer is experiencing an issue with adding a logo to their receipt format, resulting in a failure to print the logo when included in the receipt.
Reason:
The OPOS printer failed to execute the 'PrintMemoryBitmap' method with error '114', which indicates a compatibility issue with the logo image format or dimensions.
Resolution:
- Change the image extension to .bmp.
- Ensure the bitmap depth is set to 1.
- Adjust the image dimensions to be compatible with the printer's capabilities, starting with a small image and gradually increasing the size until it stops working.
- Modify the hardware station configuration by opening the hardware configuration file located in the program files directory and adding the following line within the <settings> node: <add name="HardwareStation.UsePrintBitmapMethod" value="true"/>
- After making these changes, attempt to print the receipt again to verify if the logo appears correctly.