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Applies to Product - Dynamics 365 Commerce
 

What’s happening?
The POS system is currently using the store-level tax setting (store.pricesincludesalestax) for price calculations, which is inconsistent with the call center that utilizes the customer-level tax setting (customer.pricesincludesalestax). This inconsistency can lead to legal issues and confusion for customers.
 

Reason:
Use customer-based taxes is not properly configured for the Retail Store. 
 

Resolution:

  • In Commerce HQ > Open the Retail Store record
  • Under the General Tab enabled the toggle   Use customer-based taxes
When this toggle is enabled if the customer account record has a specific tax group associated to it, that tax group will take priority over the Sales Tax group.  If the customer account does not have a specific tax group associated to it, the system will fall back to the Sales Tax Group instead.