Applies to Product - Dynamics 365 Commerce
What’s happening?
Customers are seeking clarification on the behavior of order cancellation email notifications after enabling the 'Order Cancellation' notification type in the email notification profile. Specifically, there is concern about whether enabling this notification type will send cancellation emails for orders that were canceled prior to the change or if it will only apply to future order cancellations.
Customers are seeking clarification on the behavior of order cancellation email notifications after enabling the 'Order Cancellation' notification type in the email notification profile. Specifically, there is concern about whether enabling this notification type will send cancellation emails for orders that were canceled prior to the change or if it will only apply to future order cancellations.
Reason:
Enabling email notifications for transactional events does not trigger email notifications for older transactions. The notifications are activated based on specific real-time events, such as when a new sales order is created, an order is confirmed, or an order is invoiced.
Enabling email notifications for transactional events does not trigger email notifications for older transactions. The notifications are activated based on specific real-time events, such as when a new sales order is created, an order is confirmed, or an order is invoiced.
Resolution:
To ensure that customers receive the correct communication related to canceled orders, it is confirmed that only transactions occurring after the email notification profile is set up and activated will trigger the corresponding email notifications. Therefore, enabling the 'Order Cancellation' notification type will not retroactively affect past cancellations; it will only apply to new cancellations moving forward. For further details, refer to the documentation on order cancellation email templates.
To ensure that customers receive the correct communication related to canceled orders, it is confirmed that only transactions occurring after the email notification profile is set up and activated will trigger the corresponding email notifications. Therefore, enabling the 'Order Cancellation' notification type will not retroactively affect past cancellations; it will only apply to new cancellations moving forward. For further details, refer to the documentation on order cancellation email templates.