Applies to Product - Dynamics 365 Commerce
What’s happening?
Customers are encountering errors during the activation of new devices. The specific error messages include:
- "Pre-Activation validation completed for device {NAME} and staff {ID}. Validation: Failed, Messages: 'Invalid address setup - multiple countries / regions have blank ISO codes. Please contact your administrator to fix it on HQ Address setup page, and retry later.'"
What’s happening?
Customers are encountering errors during the activation of new devices. The specific error messages include:
- "Pre-Activation validation completed for device {NAME} and staff {ID}. Validation: Failed, Messages: 'Invalid address setup - multiple countries / regions have blank ISO codes. Please contact your administrator to fix it on HQ Address setup page, and retry later.'"
Reason:
The underlying causes for the activation issues include:
- Missing ISO codes for multiple countries or regions in the address setup, leading to validation failures.
The underlying causes for the activation issues include:
- Missing ISO codes for multiple countries or regions in the address setup, leading to validation failures.
Resolution:
To resolve the activation issues, the following steps should be taken:
1. For the address setup issue:
- Access the HQ Address setup page.
- Identify and fill in the missing ISO codes for the countries or regions that are blank.
- Execute sync jobs to push the changes to the channel database
- Retry the device activation after ensuring all necessary ISO codes are provided
To resolve the activation issues, the following steps should be taken:
1. For the address setup issue:
- Access the HQ Address setup page.
- Identify and fill in the missing ISO codes for the countries or regions that are blank.
- Execute sync jobs to push the changes to the channel database
- Retry the device activation after ensuring all necessary ISO codes are provided