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Applies to Product - Power Pages
 

What’s happening?
The customer did not receive an email notification regarding the expiration of the authentication key for their environment.
 

Reason:
The email notification for the authentication key expiry is sent to the owner of the environment, the owner of the site, and any users listed in the AdditionalNotificationEmails list. If the owner of the environment or site is invalid or if the AdditionalNotificationEmails list is not populated, notifications may fail to send.
 

Resolution:

  1. Verify the owner of the environment and the owner of the site to ensure they are valid users with email addresses set.
  2. Check the AdditionalNotificationEmails list using the PowerShell cmdlet: Get-AdminPowerAppCdsAdditionalNotificationEmails. If the list is empty, this may explain why no notifications were sent.
  3. If necessary, add users to the AdditionalNotificationEmails list via PowerShell to ensure they receive future notifications.
  4. A test email can be sent to the portal’s admins to confirm that notifications are functioning correctly. https://learn.microsoft.com/en-us/power-pages/admin/manage-auth-key#check-authentication-key-expiration-notification