Applies to Product - Dynamics 365 Field Service
What’s happening?
The rendering of the "Activity Additional Parameters" field specifically for the Appointment activity type in Dynamics 365 Field Service is not displaying as expected on the view. Instead of concatenating the relevant values, it shows a JSON string format, which is not user-friendly.
Reason:
The "activityadditionalparams" field in the Appointment table is an internal field and is designed for internal use only. It is not intended for customer use in business processes, which leads to the observed rendering issue.
Resolution:
- It is advised not to use the "activityadditionalparams" field on views or for any business purposes, as it is intended solely for internal use.
- For further information regarding the field and its properties, refer to the documentation: Activity Pointer Reference.