Applies to Product - Power Pages
What’s happening?
Certain users are not receiving notifications indicating that they are required to fill in mandatory fields on a form. These fields are marked as required in the underlying system, and there is a visual indication of their necessity on the form.
Reason:
The system is not consistently identifying the mandatory nature of some fields for certain users. This behavior varies between users, even if they have the same access rights and web roles. Some users see the requirement correctly, while others see only part of the fields as mandatory.
Resolution:
- Verify the web roles assigned to the affected users and check for any discrepancies.
- Confirm that the fields are marked as mandatory on the CRM UI for the same form.
- Create a new entity form with customization and associate it to a web page without any custom JavaScript or CSS involved to test if the issue persists.
- Collect network traces while submitting the form when the validations are not working and upload the .har file for further analysis.
- If the issue continues, review the customization code on the page to ensure it does not interfere with the mandatory field validation.