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Applies to Product - Power Automate

What’s happening?
The sign-in account icon is not displayed on the top right corner of the Power Automate portal screen for multiple users.
 

Reason:
This may be related to network settings that do not allow necessary domains for Power Automate to function properly. Specifically, the absence of communication logs for *shell.cdn.office.net in the network trace logs indicates that this domain may not be permitted.
 

Resolution:

  1. Confirm which browser is being used (e.g., Microsoft Edge, Chrome) and check if this persists across different browsers and InPrivate browsing modes.
  2. Verify if the sign-in account icon is displayed on other platforms such as Power Apps or SharePoint.
  3. Collect network trace logs (.har) from affected users and, if possible, from users who do not experience the issue. Follow the steps outlined in the guide for collecting network trace logs.
  4. Ensure that all necessary domains for Power Automate are allowed in the network settings. Refer to the published information on required endpoints for Power Automate services:
  5. Title: IP Address Configuration - Required Endpoints for Power Automate Service
  6. URL: https://learn.microsoft.com/ja-jp/power-automate/ip-address-configuration#required-endpoints-for-power-automate-service
  7. After allowing the necessary domains, check if the issue is resolved.