Applies to Product - Power Automate
What’s happening?
The customer is experiencing an error when executing a click action in Power Automate Desktop (PAD) while running in Remote Desktop Protocol (RDP) attended mode. The error message states: “Click link on web page failed.”
Reason:
The underlying cause of this is related to Windows security features, specifically User Interface Privacy Isolation (UIPI), which prevents simulated input commands from being sent successfully. This typically occurs when the application attempting to send commands does not have the necessary permissions or is blocked by security policies.
Resolution:
- Ensure that the RDP session remains focused while running the bot, as this does not occur when the RDP session is active.
- Verify that the PAD is running with the appropriate permissions and that there are no restrictions in place that limit the automation to Accessibility/UIAutomation applications.
- If the issue persists, consider re-adding the X and Y properties in the flow configuration.
- Test the flow using a personal account in PAD inside RDP to check if the issue is related to account permissions.
- Create the same desktop flow and cloud flow without adding them to a solution to observe if the behavior changes.