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Applies to Product – Power Automate


What’s happening?
The customer is experiencing an issue with the Power Automate Tasks Recorder, which fails to start recording the screen after creation. Instead, a window pops up but closes upon any action, and this problem occurs across all environments.


Reason:
Possible causes for this may include:

  • Software bug or glitch in the Power Automate Tasks Recorder.
  • Incompatibility issues with the current operating system or environment settings.
  • Insufficient permissions or security settings preventing the recorder from operating.
  • Corrupted installation or missing components of the Power Automate Tasks Recorder.
  • Conflicts with other software or services running on the system.
     
Resolution:
To resolve this, the following troubleshooting steps can be taken:
  • Confirm the exact version of the Power Automate Tasks Recorder being used.
  • Check if there have been any recent updates or changes made to the Power Automate Tasks Recorder prior to the issue.
  • Look for any error messages or codes displayed when the window pops up and closes.
  • Ensure that the Power Automate Tasks Recorder is configured with the correct permissions to operate on the system.
  • Review the system's event logs for any related errors at the time the issue occurs.
  • Determine if the issue occurs with all users or only specific user profiles.
  • Attempt to reinstall or repair the Power Automate Tasks Recorder to resolve the issue.
  • Check for any third-party security software or firewall settings that could be interfering with the operation of the Power Automate Tasks Recorder.
  • Run the Power Automate Tasks Recorder in different compatibility modes to see if the issue persists.