Applies to Product - Microsoft Cloud for Nonprofit
What’s happening?
The customer is unable to add the Discover credit card type to the contact's new credit card list. The option for Discover is missing from the dropdown menu when attempting to add a credit card through the contact form, although it is available when adding a credit card on a transaction or a different schedule.
The customer is unable to add the Discover credit card type to the contact's new credit card list. The option for Discover is missing from the dropdown menu when attempting to add a credit card through the contact form, although it is available when adding a credit card on a transaction or a different schedule.
Reason:
The Discover credit card type is present in the backend records but is not visible in the user interface due to a missing entry in the web resource code responsible for displaying the credit card types.
The Discover credit card type is present in the backend records but is not visible in the user interface due to a missing entry in the web resource code responsible for displaying the credit card types.
Resolution:
To resolve this, follow these steps:
1. Navigate to Settings > Advanced Settings > Customization > Customize the System.
2. In the Web Resources section, filter and search for the resource named msnfp_/webpages/addnewcreditcard.html.
3. Open the web resource in the text editor.
4. Locate the following code snippet:
<select id="listCardType"> <option value=""> </option> <option>Master Card</option> <option>Visa Debit</option> <option>Master Card Debit</option> <option>American Express</option> <option>Diners Club</option> <option>Discover card</option> </select
5. Ensure that the option for "Discover card" is included in the dropdown list.
6. Save and publish the changes.
To resolve this, follow these steps:
1. Navigate to Settings > Advanced Settings > Customization > Customize the System.
2. In the Web Resources section, filter and search for the resource named msnfp_/webpages/addnewcreditcard.html.
3. Open the web resource in the text editor.
4. Locate the following code snippet:
<select id="listCardType"> <option value=""> </option> <option>Master Card</option> <option>Visa Debit</option> <option>Master Card Debit</option> <option>American Express</option> <option>Diners Club</option> <option>Discover card</option> </select
5. Ensure that the option for "Discover card" is included in the dropdown list.
6. Save and publish the changes.