Applies to Product - Dynamics 365 Intelligent Order Management
What’s happening?
Customers are unable to complete the configuration of the application because the configuration pages are not rendering properly. This issue affects all users and occurs across different browsers, including Chrome and Edge.
Reason:
The underlying cause of this is not explicitly identified in the case information. However, it has been noted that the problem persists even after clearing the cache and attempting to access the application in incognito mode.
Resolution:
- Go to the Power Platform Admin Center (PPAC) and select your environment.
- Navigate to Settings -> Product -> Features, and ensure that the Power Apps component framework for canvas apps is enabled.
- Update the Intelligent Order Management (IOM) solution to the latest version.
- If the issue persists, make a copy of the admin page and update the control on the new page, as the original custom pages in the managed solution cannot be modified.
- If the problem continues, escalate the case to the product team for further investigation and resolution.