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Applies to Product - Dynamics 365 Commerce

What’s happening?
Customers are experiencing issues with the statement posting process when using a zero cost item to eliminate shipping charges for internal transactions. The primary problem is a missing Department value on the transaction, which prevents successful posting of the statement.
 

Reason:
This arises because the internal shipping item does not have the required financial dimensions set up correctly. Specifically, the system is requesting a Department value that is not being populated as expected during the transaction process.
 

Resolution:

  1. Ensure that the Retail Store has the correct financial dimensions configured.
  2. Verify that the customer associated with the invoice has the correct financial dimensions.
  3. Check that the items present in the sales order have the correct financial dimensions.
  4. Confirm that the accounting structure validation rules are correct and match the customer's expectations.
  5. In the "Retail statements" form, locate the statement that is currently failing and perform the following steps:
  6. Right-click anywhere in the form and select “Personalize.”
  7. Click on “Add field” and find the “Recalculate financial dimensions” option, then select it and click on “Update.”
  8. Click on the “Edit” button on the form and ensure the “Recalculate financial dimensions” option is checked.
  9. Once the changes are made, click on “Save” and then repost the statement.
  10. If the issue persists, consider using the Edit and Audit feature to add the missing Department value to unblock the posting process.