Applies to Product - Dynamics 365 Field Service
What’s happening?
The SLAInstanceMonitoringWarningAndExpiryFlow flow is not completing, with more than 100 running instances for over 20 hours without success. As a result, expired incidents are not being updated.
What’s happening?
The SLAInstanceMonitoringWarningAndExpiryFlow flow is not completing, with more than 100 running instances for over 20 hours without success. As a result, expired incidents are not being updated.
Reason:
This may be expected behavior, as the flow continues to run until a condition is triggered, which means it does not get stuck but rather waits for SLA conditions to be met.
Resolution:
Review the records related to the flows. If the SLA is not met or a warning time has not been reached, the flow will keep running until one of the SLA conditions has been met.