Views:

Applies to Product -Dynamics 365 Field Service

What’s happening?
The Search Resource Availability API is not factoring in the latitude and longitude provided in the resource requirement, resulting in travel time not being calculated in the response.


Reason:
This arises when the required property msdyn_worklocation is missing from the API request, which is necessary for the API to calculate travel time based on the specified location.


Resolution:
Ensure that the API request includes the following properties:

  1. msdyn_latitude
  2. msdyn_longitude
  3. msdyn_worklocation
See Search resource availability API - Dynamics 365 Field Service | Microsoft Learn for more information.