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Applies to Product - Power Pages

What’s happening?
Customers encounter errors when attempting to convert a portal from trial to production. Common error messages include "ConversionMessages.NoLicenseAndCapacity" 
 

Reason:
Lack of proper licenses assigned to the customer for the tenant, which prevents the conversion from trial to production.
 

Resolution:
To resolve this related to converting a portal from trial to production, follow these steps:

  1. Check License Assignment: Ensure that the appropriate tenant-level licenses are assigned to the tenant. The absence of necessary licenses can prevent successful conversion.
  2. Retry Conversion: After confirming that the necessary licenses are in place and resources have been increased, attempt the conversion again.
  3. Documentation Review: Refer to the following documentation for prerequisites and steps to convert a portal from trial to production: - Convert a Portal from Trial to Production - Power Pages Trial FAQs
If the issue remains unresolved, further investigation may be required to identify any additional licensing or capacity issues.