Applies to Product -Power Pages
What’s happening?
The email notification feature for password resets in Power Pages (Dynamics 365) is not functioning as expected, leading to concerns about the necessity of an Exchange license for this functionality.
Reason:
The feature operates as part of the Exchange service, which requires an Exchange license for sending password reset emails. The default sender for these emails is set to the owner of the contact record, which, in the case of local accounts, is the application user. If the application user does not have a corresponding mailbox, the email will not be sent, resulting in a "pending" status.
Resolution:
- Confirm that the sender field in the "Send Password Reset To Contact" flow is set to a user with an Exchange license.
- Ensure that the following setting is enabled in the personal settings under the email tab: "Allow other Microsoft Dynamics 365 users to send email on my behalf."
- Verify that the application user has a valid mailbox associated with the specified email address.
- If the email is still not being received, check the server-side synchronization settings to ensure that the Exchange service is properly configured.
If the issue persists after following these steps, further investigation may be required to determine the underlying cause.