Applies to Product - Dynamics 365 Commerce
What’s happening?
The customer is experiencing issues with deploying the Store Commerce app as a Line-of-Business (LOB) application on a customized Android device. The app is visible in the app store and can be installed manually, but fails to install when pushed as a managed app, displaying an error indicating that the device is not compatible.
Reason:
The underlying cause of this appears to be related to device compatibility with the Store Commerce app, which may not meet the necessary requirements for installation.
Resolution:
Verify Device Compatibility:
- Check the Android version:
- Go to Settings on the Android device.
- Select About phone or About device.
- Ensure the Android version is 7.0 or later.
- Check hardware specifications:
- Ensure the device has at least 2GB of RAM and sufficient free storage space.
- Verify that the device's processor and other hardware specifications are not outdated.
- Compare with Play Store requirements:
- Review the app's requirements to ensure the device meets or exceeds these specifications.
- Check for customizations:
- If the device is customized, ensure that modifications do not interfere with the app's operation.
- Update device software:
- Ensure the device's software is up to date.
- Clear Play Store cache and reset app preferences.
- Check Play Store settings:
- Ensure that the settings allow for the installation of managed apps.
- Review device policies:
- If managed by an enterprise mobility management (EMM) solution, ensure that policies do not restrict the installation of the Store Commerce app.