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Applies to Product - Dynamics 365 Commerce

What’s happening?
Customers are unable to open the Store Commerce application, encountering errors related to WebView2 initialization.
 

Reason:
This is often related to an outdated version of Microsoft Edge or problems with the WebView2 runtime installation.
 

Resolution:

  1. Update Microsoft Edge: Ensure that the latest version of Microsoft Edge is installed. Upgrading to the latest version has resolved similar issues in the past.
  2. Ensure that the WebView2 runtime is installed on the system. It can be downloaded from the Microsoft Edge WebView2 download section.
  3. Select the Evergreen Standalone Installer - X64 option, download it, and run it as an administrator.
  4. Check Registry Keys: Verify that the registry keys for WebView2 are correctly set. For Store Commerce, the registry key should be:
    • Path: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Edge\WebView2\UserDataFolder
    • Key Name: Microsoft.Dynamics.Commerce.StoreCommerce.exe
    • Value: %LocalAppData%\Microsoft Dynamics 365\10.0\Data\Store Commerce\Pos for UserApplicationData installs or Path.Combine(Environment.GetFolderPath(Environment.SpecialFolder.CommonApplicationData), @"Microsoft Dynamics 365\10.0\Data\Store Commerce\Pos"); for CommonApplicationData installs.