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Applies to Product - Dynamics 365 Commerce

What’s happening?
Customers are experiencing issues where tax is not calculating for sales return transactions in the Point of Sale (POS) system, despite tax being calculated correctly for sales transactions.
 

Reason:
The underlying cause of this may relate to incorrect tax configuration settings in the POS system, particularly regarding the tax codes for different transaction types. Additionally, there may be issues with the ITEMID in the RETAILTRANSACTIONSALESTRANS table being incorrectly updated, leading to missing tax information.
 

Resolution:

  1. Tax Configuration Verification: Ensure that the tax codes are correctly configured in both the sales tax group and item sales tax group.
  2. Manual Tax Calculation Setting: Check if the "Manual Tax Calculation" setting is enabled in the POS profile. If it is enabled, try disabling it to see if taxes are calculated automatically.
  3. Re-adding Tax Codes: If any tax codes were removed or incorrectly configured, re-add the previous tax codes to the sales tax groups and item sales tax groups.
  4. Tax Payable Accounts Setup: Verify that the tax payable accounts are correctly set up for the tax components (e.g., CGST, SGST, IGST) in the tax setup..