Applies to Product - Power Pages
What’s happening?
Customers may encounter issues where their website record is missing or receive an error message stating, "The website record for this site has been changed or deleted. Review settings in the admin center."
Reason:
The underlying cause of these issues may include:
- The website record has been accidentally deleted by the user.
- The website ID might be null for the given portal.
- The website may have exceeded the trial period, leading to its deletion after entering a disabled state.
Resolution:
For Missing Website Record:
Check the inactive sites tab in Power Pages Studio to see if the old site is listed.
If the website host was deleted but not the website record, select the Reactivate button to restore the site with old configurations.
If the website was deleted using the Portal Management app, all related configurations are also deleted. In this case, a restore operation may be necessary to recover deleted records.
For Error Message:
Verify the website settings in the admin center to ensure the website record is active and correctly configured.
If the website record is missing, confirm with the user if the website with the corresponding ID exists in the Portal Management App.
If the website ID is null, collect network traces and filter by searching "listPortalsByOrgId" in the network tab and check the response for any relevant details.
Additional Information:
If the website record was deleted, it is important to communicate to the user that it cannot be retrieved if deleted through certain methods.
Provide guidance on how to apply existing settings to a new site if necessary.