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Applies to Product – Dynamics 365 Supply Chain Management


What’s happening?
Users are unexpectedly reverted to the home screen while using the application, disrupting their ongoing processes.


Reason:
This is related to memory-intensive operations, particularly during export-to-Excel tasks, which can lead to out-of-memory conditions. This results in service crashes and subsequent resets of user sessions.


Resolution:

  1. Investigate the memory usage during export-to-Excel operations to identify if the server is reaching its memory limits.
  2. Monitor the performance of batch jobs and tasks that may contribute to high resource usage.
  3. If the issue persists, consider stopping the batch jobs to prevent the out-of-memory condition.
  4. Refer to the known issue documentation regarding export-to-Excel and its impact on system performance: Export to Excel Troubleshooting.
  5. For large data exports, utilize the DMF job or other recommended methods instead of direct export from the grid to mitigate memory issues.