Applies to Product – Power Platform Administration
What’s happening?
The customer is experiencing a license issue related to the "Dynamics 365 - Additional Database Storage (Qualified Offer)" where the service period is missing for a specific month.
Reason:
The subscription for "Dynamics 365 - Additional Database Storage (Qualified Offer)" is currently in a deprovisioned state since a specified date.
Resolution:
- Advised to reach out to the billing team for more information regarding the missing service period.
- To be noted that the concerned license had expired, and the customer instructed to reopen the ticket with the billing team for further assistance.