Views:

Applies to Product - Microsoft Dataverse
 

What’s happening?
Customers are experiencing difficulties in updating multiple email addresses for users in the Power Platform admin center without having to do it one-by-one through the graphical user interface (GUI).
 

Reason:
This occurs when the platform attempts to synchronize users who were previously deleted and later restored in Entra. The deletion process causes invalid or corrupted email addresses (often referred to as “garbage” addresses) to be synced from Entra. When the same user is restored, these email addresses remain out of sync, leading to inconsistencies between Entra and the platform.
 

Resolution:

  1. Log into the Power Platform Admin with an admin account.
  2. Navigate to the correct environment and self-elevate to system admin role.
  3. Go to Settings.
  4. Select Users.
  5. Choose Manage users in Dynamics.
  6. Check if the view has the Primary Email column. If not, click on Edit columns and add the Primary Email column.
  7. Select the required user and open their properties.
  8. Update the email address to remove any prefixed ObjectID that may have been present due to previous unsynchronization.
  9. Save the changes and close the properties window.
  10. Start the process again for any additional users as needed.
  11. Optionally, export the user list to an Excel file, make the necessary changes, and reimport it back into the system.