Applies to Product - Microsoft Copilot Studio
What’s happening?
Automatic entity extraction from a closed list is failing to store the result when the entity needs to be referenced in a question stage. The extraction process is attempting to store a record data type instead of the expected closed list option data type, leading to errors.
Reason:
This arises because the use of closed list entities with orchestration mode enabled is currently not supported. The variable associated with the entity is automatically set to a record data type when referenced in a question, which does not match the expected closed list option data type.
Resolution:
- Confirm that the custom closed list entity is properly configured and referenced in the question node.
- Ensure that the variable is correctly defined as a ClosedListOptionSetDataType. If it is not set correctly, it may lead to the error encountered.
- If the orchestration mode is enabled, disable it to allow the topics to execute as expected.
- Review the training flow for the dialog to ensure it is not failing and check for any discrepancies in the bot content.
- If the issue persists, refer to the documentation regarding the limitations of using closed list entities with orchestration mode enabled.