Applies to Product - Microsoft Copilot Studio
What’s happening?
The chatbot created in Copilot Studio does not launch when accessed through an embedded link on a custom website, although it functions correctly when tested locally.
Reason:
This appears to be related to the Content Security Policy (CSP) settings on the custom website, which may be blocking the loading of iframes necessary for the chatbot to function.
Resolution:
- Verify the Content Security Policy settings on the custom website to ensure that they allow the loading of iframes.
- Check if the necessary policies are correctly configured to permit iframe loading.
- If the issue persists, consult the following resources for guidance on publishing iframes:
- How to publish iframe
- CSP Directives Management
- Test the embedded link on different browsers to determine if the issue is browser-specific.
- Clear the browser cache and test the functionality in incognito mode to rule out caching issues.