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Applies to Product – Microsoft Dataverse


What’s happening?
User might experience an issue where the "Propose New Knowledge Article" functionality not work in the model-driven Dynamics 365 Customer Service app. An error message is displayed indicating an invalid property in the payload provided for the entity 'knowledgearticles'.


Reason:
The error "Invalid property 'msdyn_sourceofcreation' was found in entity 'Microsoft.Dynamics.CRM.knowledgearticle'" occurs because the property name used is incorrect. Property names are case-sensitive and must match exactly with the names defined in the metadata document.


Resolution:

  1. Verify that the property name 'msdyn_sourceofcreation' exists in the CSDL $metadata document.
  2. Correct any discrepancies in the property name to ensure it matches exactly with the names defined in the metadata document.
  3. For further assistance, refer to the documentation on troubleshooting Web API client errors: Troubleshoot Web API client errors - Microsoft Dataverse.