Applies to Product - Power Apps
What’s happening?
Customers are experiencing difficulties connecting to the Power Automate On-Premises Data Gateway. The gateway does not appear in the expected environment, even though the same connector functions successfully in other applications.
Reason:
This is typically caused by a mismatch between the region of the Power Automate environment and the region where the gateway was installed. Gateways are environment-specific, and if installed in a different region, they will not be visible or usable in the intended environment
Resolution:
- Verify Environment and Gateway Region Alignment
- Sign in to the https://admin.powerplatform.microsoft.com.
- Confirm the region of your Power Automate environment.
- On the machine hosting the gateway, open the On-Premises Data Gateway app and sign in.
- Check the region listed on the Status page.
- If the regions do not match, the gateway will not appear in the environment
- Reinstall the Gateway in the Correct Region
- Go to Add or Remove Programs on the gateway host machine.
- Select On-premises Data Gateway and uninstall it.
- Download the latest installer from Install an on-premises data gateway.
- During installation, select Change Region and choose the region that matches your Power Automate environment.
- Complete the installation and sign in with the appropriate credentials.
- After setup, verify that the gateway appears in the Power Automate portal under Data > Gateways
- Test and Validate
- After installation, test the connection from your Power Automate flow.
- Ensure that the gateway is listed and selectable in the correct environment.
- Validate that the flow can connect to the required on-premises data source