Applies to Product - Dynamics 365 Commerce
What’s happening?
The customer is encountering a preprocessing error when using API calls to queue data import into the system. The error message indicates that the file may contain malware, leading to the rejection of the file and the abortion of the integration process.
Reason:
The error appears to be related to a security check that identifies the uploaded file as potentially containing malware. This results in the system rejecting the file and aborting the integration process.
Resolution:
- Ensure that the file being uploaded is free from malware and adheres to the correct format before attempting the upload again.
- The error could be due to a file format issue as well with right error message not shown.
- In cases where the same file is re-queued and imports successfully, it may indicate a false positive in the malware detection.
- If the issue persists, collaborate with the support team to gain a deeper understanding and find a resolution.