Applies to Product - Dynamics 365 Finance
What’s happening?
Batch jobs, particularly those related to BI exports, are taking significantly longer to complete than expected, with some jobs increasing from an average of one hour to approximately eight hours.
Reason:
The underlying cause of the increased runtime for batch jobs is not explicitly identified in the provided case information. However, it is noted that this has been occurring over a period of time and may not be directly related to recent changes, such as a release upgrade.
Resolution:
- The customer has attempted to stop and restart the exports following a release over the weekend, but this action did not result in any improvement in export times.
- It is recommended to run telemetry checks to ascertain the reasons for the increased runtime of the batch jobs.
- Further investigation is required to determine the specific factors contributing to the delays in batch job execution.