Views:

Applies to Product -  Power Platform Administration

What’s happening?
Customers are experiencing difficulties in deleting buttons created in Ribbon Workbench within their development environments. Specifically, attempts to remove these buttons do not reflect in the target environment after importing the managed solution.
 

Reason:
This arises when the solution containing the Ribbon Workbench commands is not at the top of the solution layer. This can prevent changes from being applied correctly, leading to the buttons remaining visible in the application despite attempts to delete them.
 

Resolution:

  1. Verify that the solution containing the Ribbon Workbench commands is at the top of the solution layer.
  2. If it is not, export the solution that has the Ribbon Workbench commands and ensure it is the highest version in the solution layer.
  3. Import the updated solution into the target environment using the "Upgrade Stage" option.
  4. Check the customizations.xml file within the managed solution to confirm that the definitions for the deleted buttons are absent.
  5. If the buttons still appear after following these steps, utilize the Command Checker tool to verify the solution layer and ensure the deletion definitions are correctly applied. Access the Command Checker by appending &ribbondebug=true to the Dynamics 365 application URL and check the visibility of the command buttons.