Applies to Product - Dynamics 365 Finance
What’s happening?
Customers are experiencing delays in data updates within the Change Feed and encountering dual write errors when updating entity records in Finance and Operations (F&O).
Reason:
- For the Change Feed, this may be related to automatic resets triggered by log size exceeding a certain threshold, which can lead to delays in data updates.
- In the case of dual write errors, the problem may stem from performance issues during the synchronization process, potentially exacerbated by large volumes of data or specific configurations.
Resolution:
- For the Change Feed:
- Confirm if automatic resets can be paused due to the table size.
- Monitor for LatencyExceedsThresholdException, which indicates stalled change data for more than 6 hours, triggering an automatic re-init for the affected table.
- For dual write errors:
- Collect a network trace starting when the dual-write application loads and continue through navigation to the problematic area.
- If experiencing issues with a plug-in, collect plug-in traces and note any correlation IDs.
- Remove fields causing issues from the mapping configuration and disable change tracking for affected entities before running the initial sync.
- Ensure the environment is updated to the latest build to benefit from performance and stability enhancements.
- Review and eliminate any customizations that might be causing performance issues.