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Applies to Product - Dynamics 365 Finance


What’s happening?
The customer encountered a "Pre-processing failed" error during the integration import job in Data management connected to a logic app. There were no job runs with additional details available.
 

Reason:
The error message indicated that "The file can contain malware and failed to upload, please recheck the file and upload it again." This suggests that the file being uploaded may have been flagged due to potential malware, leading to the failure in the pre-processing stage.
 

Resolution:

  1. Verify the integrity of the file being uploaded. Ensure that it is not infected and is in the correct format.
  2. If the same file is attempted again or tested in another environment, check if the issue persists.
  3. If the file is a zip file containing multiple files, unzip it and ensure that all files inside are accessible and valid.
  4. If the issue continues, consider re-uploading the file after confirming its safety and integrity.