Applies to Product - Power Automate
What’s happening?
The ARC rule is not triggering for some incoming emails, resulting in those emails not being converted to cases. This has been impacting the customer service team, causing delays in handling customer inquiries.
Reason:
The underlying cause of this appears to be related to the settings for allowing emails from unknown senders, which may have been disabled.
Resolution:
To resolve this, enable the setting that says "Allow emails from unknown senders" in the Advanced Settings. This adjustment has been confirmed to mitigate the problem, allowing the ARC rule to function correctly for incoming emails.