Applies to Product - Power Apps
What’s happening?
Customers are experiencing issues with editing capabilities in applications when there are changes to user IDs, specifically when users have updated their email addresses but are still using old email addresses in the application. This results in the inability to edit items in SharePoint lists due to mismatched user accounts.
Reason:
The underlying cause of this is that when a user changes their email address, the new email address is not reflected in the Entra ID, which is linked to the application. As a result, the application retrieves the old email address, leading to discrepancies when trying to edit items associated with the new email address.
Resolution:
- Ensure that all user accounts are updated to reflect the new email addresses consistently across all platforms, including SharePoint and the application.
- If the application uses the User function to retrieve email addresses, consider using the Office 365 method to ensure the correct email address is being used.
- It is recommended to unify all accounts under the new email address to prevent further issues with editing capabilities in the application.